Refund policy
We want you to have clear options if your purchase is not right for you. This policy applies to purchases made at larkovelle.com for delivery within the United States.
30-Day Returns
Request a return within 30 calendar days after delivery by emailing support@larkovelle.com. Include your order number and the item you wish to return.
Items returned because of a change of mind should be unused, unwashed and in their original condition, with included parts and accessories. Opening the packaging to inspect an item does not by itself make it ineligible. Keep the original packaging where reasonably possible, or use secure protective packaging.
These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.
Free Return Shipping
For an eligible U.S. return, we provide a prepaid return shipping label and instructions at no charge. We do not charge a restocking fee.
Contact us before mailing the item so we can provide the correct destination and label. Keep your drop-off receipt and tracking number. If you cannot use the supplied label, contact us before paying for an alternative service.
Free Exchange Shipping
Request an exchange within 30 calendar days after delivery. Eligible exchanges include free return shipping and free standard shipping of the replacement within the United States.
Exchanges are subject to availability. If the replacement is unavailable, you may choose an available alternative or a refund. We will explain and obtain your agreement to any item price difference before proceeding.
Damaged, Defective or Incorrect Items
Please contact us as soon as you notice a problem. Include your order number and a description; photographs, if available, can help us resolve the issue.
We will arrange an appropriate replacement or refund without charging you return or replacement shipping. These remedies are not limited by the change-of-mind condition requirements above or by any rights that applicable law provides beyond this policy.
Refunds
We inspect returned items and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your payment provider may need additional time to post the credit. Contact us if you have not received confirmation within that period.
For a change-of-mind return, the original outbound shipping charge, if paid, is not refundable. We do not deduct an outbound shipping fee that you did not originally pay.
When the return results from our error or an item arriving damaged or defective, the refund also includes any original shipping charge attributable to that item. Applicable taxes on refunded items are refunded as appropriate.
Cancellations
Contact us promptly if you need to cancel an order. If we can stop fulfillment before dispatch, we will cancel it and refund the canceled order, including its shipping charge.
If it has already shipped, the return process applies. Rights relating to shipping delays are described in our Shipping Policy and are unaffected by this provision.
Contact
LARKOVELLE is operated by LARKMONT 9 LIVING LLC.
Website: https://larkovelle.com
Email: support@larkovelle.com
Phone: +1 408-858-9715
Business address: 53 Lynn Fork Rd, Slemp, KY 41763, United States
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT), excluding U.S. public holidays. Closed on weekends.
Please contact us before sending a return. Our business address is not automatically your authorized return destination.